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Calls to Phoenix VA crisis hotline going unanswered [Video]

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Vietnam News

Sue Henderson called the hotline to get help for a friend. Her call did not get answered. 12News dug into the issue and found it is not uncommon.

PHOENIX — When saving the lives of America’s veterans from suicide, every single second counts.          

Sue Henderson recently found herself in a race against time to save a long-time friend who served in the Vietnam War. 

“He was in a lot of physical and emotional pain this week,” Henderson said.

Henderson said her friend was dealing with excruciating back pain sustained in the war, and his wife who is suffering from dementia.

“He mentioned it was time to end his life, and he didn’t want to go on living,” she adds.

But it was at that moment when she intervened.

She called the Carl Hayden VA Medical Center in Phoenix hoping to get a live person to speak with instead, she got a message that led nowhere.

“It’s not even a clear recording,” Henderson said. “It had a bunch …

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